Store Development Director
3 days ago
We are Love, Bonito, a pioneering digital-first company driven to empower the everyday Asian woman and inspire self-confidence. As Southeast Asia's leading womenswear brand, we operate from Singapore with a robust omnichannel presence in Hong Kong SAR China, Indonesia, Malaysia, and a retail franchise in Cambodia. Our expansion has also taken us to international markets such as the Philippines and the United States of America.
Founded in 2010, we proudly boast over 65% female representation in leadership roles. Our mission is to become the most thoughtful brand globally for the Asian female consumer, focusing on our products, community, and experiences.
The RoleYou will play a crucial role in shaping our retail strategy and expanding our operations to meet growing customer demands. This position involves leading the retail team, developing employee experiences, hiring and training team members, identifying areas for improvement, conducting store visits, managing projects, facilitating cross-departmental collaboration, and creating a strategic plan for retail expansion.
Main Responsibilities- Lead the retail team, consisting of area managers and store managers, by establishing clear job descriptions and KPIs and providing support to aid them in achieving their goals.
- Develop an end-to-end employee experience for the Retail team to enhance retention rates from hiring to evaluation.
- Hire and train team members to embody Love, Bonito's core values; ensuring all retail team members represent the brand and its vision.
- Identify areas for improvement and seek to continuously refine policies, operational procedures, and internal processes.
- Conduct regular store visits to identify training gaps, evaluate the effectiveness of recent training, and build strong relationships with store teams.
- Oversee projects related to customer loyalty, marketing strategies, and leveraging our current retail presence.
- Act as a liaison between departments to ensure seamless day-to-day operations.
- Develop a strategic plan for LB retail expansion to address new customer and revenue growth opportunities; this includes planning and budget management, leveraging financial data to inform business decisions.
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