Customer Success and Adoption Manager

4 days ago


Shah Alam, Selangor, Malaysia Carlsberg Malaysia Full time

Job Details

We are seeking a highly motivated Customer Success and Adoption Manager to drive the adoption and engagement of our sales tracking application. The ideal candidate will have strong communication skills, a proactive attitude, and a willingness to learn.

Responsibilities:

  • Drive the adoption and engagement of our sales tracking application.
  • Provide exceptional customer service by training and assisting customers, distributors, and the sales team in using the system effectively.
  • Collaborate with the technical team to resolve issues and enhance user experience.
  • Develop innovative solutions to increase adoption and engagement.
  • Work closely with the sales team to drive growth and optimize system usage.

Requirements:

  • At least 1 year of sales experience, preferably in FMCG.
  • SPM/Diploma in any field.
  • A strong desire to learn and grow with the company.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Familiarity with Microsoft Office and basic website management is an asset.
  • Valid driver's license and willingness to travel required.


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