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Senior Client Success Manager
1 week ago
About ThoughtFull:
Mental Health Services ProviderWe are a digital mental health company that provides comprehensive mental healthcare services to individuals and organizations through our user-friendly app, ThoughtFullChat.
We believe in making mental health a priority for everyone, every day. Our team is dedicated to providing seamless end-to-end mental healthcare services that empower individuals to proactively engage with their mental wellbeing.
As a team lead, you will be accountable for driving team performance and achieving set goals. You will build and manage a high-performance team that delivers quality servicing and care to our clients. Your key responsibilities will include creating new process flows, implementing better ways of working, and participating in product improvements.
You will be responsible for understanding, analyzing, and synthesizing micro-level data and insights to make data-driven decisions that drive growth and retention of the client book. You will also demonstrate solid account management skills by building rapport with key client stakeholders and owning the entire client lifecycle from successful onboarding to ongoing relationship management.
