Telecommunications Customer Experience Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

We are seeking a highly skilled Telecommunications Customer Experience Expert to join our team In this role, you will be responsible for delivering world-class customer service via telephone and providing a polite, professional and accurate response to customer inquiries.

You will work closely with your team to manage customer expectations and display ownership for customer requests. You will also liaise with appropriate departments to resolve issues brought up by customers and stay up-to-date on new or enhanced products / services to maintain a high level of quality service to customers.

Your Key Performance Indicators (KPIs) will include:

  1. Financial – Ensuring the team achieves Service Level Agreements (SLA) and maintains cost-effective management;
  2. Customer – Planning and organizing Contact Center activities to meet and exceed customer standards and expectations;
  3. Operational Performance – Satisfying our customers and shareholders, and excelling in business processes;
  4. People – Achieving our goals and contributing to organizational learning and innovation processes.

We offer a comprehensive training program in Malaysia and/or Singapore and successful candidates will be provided with a supportive and inclusive work environment.

Please note that Prudential is an equal opportunity employer and we welcome applications from diverse candidates.



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