Banking Customer Experience Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time
About the Role

We are seeking a seasoned banking professional to join our team as a Deposit Product Specialist. The successful candidate will be responsible for developing and executing strategies that drive CASA portfolio growth, enhancing customer experience, and increasing deposit volumes.

Responsibilities
  • Strategic Planning: Develop and execute comprehensive plans to drive CASA portfolio growth, including identifying opportunities through market analysis and financial review.
  • Customer Engagement: Design and implement personalized initiatives to engage customers, enhance their banking experience, and increase loyalty.
  • Performance Metrics: Track and analyze key performance metrics, including deposit growth, customer satisfaction, and retention rates.
  • Collaboration: Work closely with cross-functional teams to achieve business objectives, including sales, marketing, and operations.
What We Offer

We offer a dynamic and supportive work environment, competitive compensation package, and opportunities for career growth and development.



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