Beauty Retail Operations Manager
7 days ago
About the Role:
We are seeking a highly skilled and experienced Store Manager to join our team at Sephora Malaysia, Suria KLCC, Kuala Lumpur. As a key member of our retail leadership team, you will be responsible for driving commercial success and delivering exceptional customer experiences in our stores.
Key Responsibilities:
- Take ownership of store performance and drive sales growth through effective forecasting, analysis, and implementation of improvement plans.
- Lead by example and foster a culture of excellent customer service, ensuring that all staff members meet or exceed customer expectations.
- Manage store operations, including inventory management, visual merchandising, and cash handling, to maintain high levels of efficiency and productivity.
- Develop and implement training programs to enhance product knowledge, selling skills, and customer service standards among store staff.
- Cultivate strong relationships with colleagues, customers, and stakeholders to build trust and loyalty.
Requirements:
- A minimum of 5-8 years' experience in a beauty/fashion customer and commercial focused retail environment.
- At least 3 years' experience as a Store Manager, managing a team of 20+ members.
- Intermediate selling experience and comprehensive product knowledge.
- Advanced MS Office proficiency and ability to analyze data to drive business decisions.
- Strong communication, leadership, and problem-solving skills.
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