Beauty Retail Operations Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia LVMH Group Full time
Job Description

About the Role:

We are seeking a highly skilled and experienced Store Manager to join our team at Sephora Malaysia, Suria KLCC, Kuala Lumpur. As a key member of our retail leadership team, you will be responsible for driving commercial success and delivering exceptional customer experiences in our stores.

Key Responsibilities:

  • Take ownership of store performance and drive sales growth through effective forecasting, analysis, and implementation of improvement plans.
  • Lead by example and foster a culture of excellent customer service, ensuring that all staff members meet or exceed customer expectations.
  • Manage store operations, including inventory management, visual merchandising, and cash handling, to maintain high levels of efficiency and productivity.
  • Develop and implement training programs to enhance product knowledge, selling skills, and customer service standards among store staff.
  • Cultivate strong relationships with colleagues, customers, and stakeholders to build trust and loyalty.

Requirements:

  • A minimum of 5-8 years' experience in a beauty/fashion customer and commercial focused retail environment.
  • At least 3 years' experience as a Store Manager, managing a team of 20+ members.
  • Intermediate selling experience and comprehensive product knowledge.
  • Advanced MS Office proficiency and ability to analyze data to drive business decisions.
  • Strong communication, leadership, and problem-solving skills.


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