Customer Service Specialist
6 days ago
Overview
We are looking for a Customer Service Specialist - Logistics who can provide exceptional support to our customers and stakeholders. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Key Responsibilities
- Contact existing customers to gain inquiries for exports and imports.
- Deal with overseas agents via email to address their queries and concerns.
- Obtain the best shipping rates and quotes for customers and overseas agents.
- Gather competitor and customer information to stay updated on local market trends and competitor activities.
Requirements
- Possess at least Higher Secondary/STPM or Diploma in a related field.
- Minimum 1 year of working experience in customer service/documentation/operations in a forwarding/shipping environment.
- Multitasking with strong communication and time management skills.
- Computer literate.
- Able to perform under pressure in a fast-paced environment and meet tight deadlines.
- Immediate availability is an added advantage.
- Language: Chinese, Malay, English (Mandarin is an added advantage).
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