Academic Services Coordinator

3 days ago


Johor Bahru, Johor, Malaysia AUG Student Services Full time

Are you a people person who enjoys working with students and schools?

About the Job

We are looking for a highly skilled and dedicated Academic Services Coordinator to join our team at AUG Student Services.

In this role, you will have the opportunity to work closely with students, parents, and school representatives to provide guidance and support in their academic journey.

Your responsibilities will include:

  • Counselling and assisting students to make informed decisions about their education;
  • Developing and enhancing counselling services to meet the needs of students;
  • FOLLOWING UP ON STUDENT ENQUIRIES, APPLICATIONS, AND ACCEPTANCE;
  • ATTENDING TO STUDENT AND PARENT FEEDBACK, INQUIRIES, AND COMPLAINTS IN A PROMPT AND PROFESSIONAL MANNER;

You will also have the opportunity to participate in marketing and promotional activities to raise awareness of our services and promote educational institutions.

Key Responsibilities

In addition to the above responsibilities, you will also be required to:

  • DOCUMENT AND IMPLEMENT LOCAL MARKETING PLANS AND BUDGETS;
  • HANDLE AND CARRY OUT SALES AND MARKETING ACTIVITIES/EVENTS FOR BOTH ONLINE AND OFFLINE CHANNELS;
  • PROMOTE AND MARKET EDUCATIONAL INSTITUTIONS;
  • OBTAIN AND UPDATE MARKET INTELLIGENCE;

To be successful in this role, you will need:

  • A BACHELOR'S DEGREE IN ANY DISCIPLINE (HOSPITALITY, TOURISM, HOTEL MANAGEMENT, BUSINESS STUDIES, MANAGEMENT, MARKETING, COMMERCE, OR MASS COMMUNICATION GRADUATES PREFERRED);
  • KNOWLEDGE AND UNDERSTANDING OF LOCAL AND FOREIGN EDUCATION SYSTEMS (AN ADVANTAGE);
  • EXPERIENCE IN MENTORING AND COUNSELLING STUDENTS (AN ADDED ADVANTAGE);
  • COURTEOUS, PATIENT, AND TACTFUL PERSONALITY WITH STRONG CUSTOMER SERVICE ORIENTATION;
  • POSSESS A HIGH LEVEL OF INITIATIVE, INTEGRITY, AND PROFESSIONALISM;
  • COMPETENT IN MICROSOFT OFFICE APPLICATIONS (WORD, EXCEL, OUTLOOK, POWERPOINT) AND USE OF DATABASE;

We offer a comprehensive benefits package, including medical and insurance benefits, and opportunities for career growth and development.

Please note that we operate across 8 countries: Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore, and Vietnam.

We believe in maintaining a healthy work-life balance and encourage our staff to spend quality time with their loved ones.



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