Customer Engagement Strategist
5 days ago
Lead Business Growth through Sales Enablement
In this exciting role as a SFE Associate, you will lead business growth by optimizing sales enablement strategies. Your focus will be on analyzing large datasets to extract actionable insights and trends, while collaborating with cross-functional teams to drive customer engagement and sales effectiveness.
Your Key Objectives
- iConnect CRM Implementation: Design and implement an optimized iConnect CRM system, streamlining customer interactions and data management.
- Territory Realignment: Conduct thorough analyses to ensure effective territory alignment, maximizing sales opportunities and driving customer satisfaction.
- Incentive & Award Programs: Develop and manage incentive and award programs to motivate the sales teams.
- Sales Performance Metrics: Establish and track key performance indicators to measure sales force effectiveness.
- Segmentation & Targeting Strategies: Collaborate with commercial teams to develop and execute segmentation and targeting strategies.
- Management of Sales Targets: Oversee the management of sales targets, aligning them with overall business objectives.
- Sales Retagging Process: Manage the sales retagging process, ensuring accurate and timely execution.
- Curation of Training Content: Create and maintain high-quality training content related to iConnect enhancements.
- Process Enhancement: Continuously identify opportunities for process improvements, enhancing customer engagement and sales enablement.
- Cross-Functional Collaboration: Foster strong relationships with cross-functional teams, facilitating the exchange of valuable insights and best practices.
Your Background
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- Proven experience in CRM platforms (Salesforce), data analysis, and workflow management.
- Strong analytical skills, with the ability to extract insights from large datasets.
- Proficiency in using data analysis tools (like Power BI and Excel).
- Able to develop effective solutions to complex problems.
- Excellent communication and collaboration skills.
- Adaptable and able to thrive in a fast-paced environment.
- Willingness to learn and grow within the role and the organization.
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