Merchant Solutions Specialist

2 weeks ago


Butterworth, Penang, Malaysia AEON Credit Service (M) Berhad Full time
Job Summary

We are seeking a highly skilled and motivated Merchant Service Executive to join our team at AEON Credit Service (M) Berhad. As a key member of our sales and marketing team, you will play a crucial role in driving business growth by expanding our merchant network and delivering exceptional customer experiences.

About the Role
  • You will be responsible for proactively engaging with existing merchants to understand their needs and providing tailored solutions that meet their expectations.
  • Identify and pursue promising leads in the local market to acquire new merchants and expand our network.
  • Negotiate and close merchant partnership agreements to drive business growth and increase revenue.
  • Provide on-site support and training to merchants on the effective use of our services, ensuring they maximize the benefits of our partnership.
  • Resolve any merchant queries or concerns in a timely and professional manner, maintaining high levels of customer satisfaction.
  • Monitor merchant performance and identify opportunities for growth and cross-selling, contributing to the development of targeted campaigns.
  • Collaborate closely with the sales and marketing teams to develop and implement strategies that drive business results.
Requirements
  • Strong interpersonal and communication skills, with the ability to build rapport and negotiate effectively with merchants.
  • Excellent problem-solving and customer service skills, with a focus on delivering exceptional client experiences.
  • Familiarity with financial products and services, as well as the ability to understand and explain complex terms and conditions.
  • Proficiency in Microsoft Office applications.
  • A passion for sales and a proven track record of meeting or exceeding targets.
  • A valid driver's license and the ability to travel within the local region as needed.
  • Able to converse in Mandarin/Hokkien will be an added advantage.


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