E-commerce Customer Experience Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Why Work with Us

We are a dynamic and innovative company that is passionate about delivering exceptional customer experiences. As a Customer Experience Executive, you will have the opportunity to work with a talented team of professionals who share your passion for customer experience.

In this role, you will analyze customer feedback and user interaction data to understand how customers interact with our app and identify areas for improvements. You will also conduct market research on competitors to benchmark their customer and user experience against Shopee's, and work closely with the product team to suggest improvements or new features based on customer insights.

Key Responsibilities:

  • Analyze customer feedback and user interaction data to understand customer behavior and preferences.
  • Conduct market research on competitors to identify gaps and opportunities for improvement.
  • Work closely with the product team to suggest improvements or new features based on customer insights.
  • Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology.

Requirements:

  • Experience in management consulting, customer experience, market research, or project management from relevant industries.
  • Degree in economics or engineering.
  • Critical thinking and problem-solving skills.
  • Systems thinker with the ability to understand the holistic picture and complex considerations.
  • Able to work with tight deadlines in a fast-paced environment.
  • Able to influence key stakeholders based on findings.
  • Strong communication skills in English (verbal and written).
  • Expert in Google and Microsoft-related products: Google Slides, Google Sheets, Excel, PowerPoint.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ouji (Part of WL Centralin Group) Full time

    E-Commerce Content Delivery Expert Job DescriptionOuji Seiyaku (Malaysia) Sdn Bhd, a dynamic player in the FMCG industry, is seeking an E-Commerce Content Delivery Expert to join our team. As a key member of our cross-functional team, you will be responsible for delivering high-quality e-commerce content that drives customer engagement and enhances brand...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    We are TIME's group, a reputable Korean beauty brand seeking a Brand Commerce Expert to join our team. As an E-Commerce Specialist, your primary responsibility will be to develop and execute e-commerce strategies that drive brand growth and increase customer engagement.Main ResponsibilitiesDevelop and implement e-commerce strategies to drive brand...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DG1 Full time

    About UsWe're a dynamic company dedicated to empowering businesses to thrive in the digital world. Our innovative E-Commerce platform is designed to help SMEs achieve their goals.Your RoleAs an E-Commerce Design and Customer Support Specialist, you will play a crucial part in shaping the future of digital business. You will work closely with our clients to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DG1 Full time

    E-Commerce Design and Customer Support SpecialistDG1.com WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaDG1 is a rapidly growing tech company with a global footprint, dedicated to revolutionizing how SMEs leverage online systems. Our innovative E-Commerce platform empowers businesses to thrive in the digital world.The OpportunityWe're seeking a...

  • E-commerce Manager

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia DC Healthcare Holdings Berhad Full time

    We are seeking an experienced E-commerce Manager to join our team at DC Healthcare Holdings Berhad.This role is responsible for developing and executing e-commerce strategies that drive sales, increase conversions, and enhance customer experience.The ideal candidate will have a proven track record of managing e-commerce platforms, optimizing product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time

    The E-commerce Executive role at Wealth Mastery Academy (WMA) involves managing online product listings, customer service, and website performance. As an E-commerce Executive, you will be responsible for creating and managing product listings on e-commerce platforms, ensuring accuracy and optimization for SEO, and handling customer inquiries, returns, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    Join to apply for the E-Commerce Executive role at Wealth Mastery AcademyJob ResponsibilitiesProduct Listing & Management:Create and manage product listings on e-commerce platforms (e.g., Shopify, Amazon, eBay).Ensure product descriptions, images, and pricing are accurate and optimized for SEO.Order Processing & Customer Service:Oversee order fulfillment and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Job DescriptionResponsibilitiesCustomer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee's app and identify areas for improvements.Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee's, identifying gaps and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time

    This job is an E-Commerce Executive, where you manage online product listings, help customers, and optimize website performance. You might like this job because you enjoy problem-solving, marketing, and working with data to boost salesResponsibilitiesCreate and manage product listings on e-commerce platforms (e.g., Shopify, Amazon, eBay).Ensure product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time

    Wealth Mastery Academy (WMA) is seeking a skilled E-commerce Executive to oversee online product listings, customer service, and website performance. As an E-commerce Executive at WMA, you will be responsible for managing product listings on e-commerce platforms, ensuring accuracy and optimization for SEO. You will also handle customer inquiries, returns,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ResMed Inc Full time

    We are seeking a highly skilled E-commerce Strategy Specialist to join our Global Technology Solutions (GTS) team at ResMed Inc. As a key member of our Direct to Consumer (DTC) and Retail team, you will be responsible for developing and implementing e-commerce strategies that drive business growth and customer engagement.The ideal candidate will have a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full time

    At U Mobile, we are always on the lookout for talented individuals to join our growing team as a E-Commerce Optimization Specialist.This role is ideal for someone who can adapt to a fast-paced environment and has a passion to enhance owned platforms' performance. The successful candidate will be involved in strategizing, monitoring, and optimizing owned...


  • Kuala Lumpur, Kuala Lumpur, Malaysia WMA's group Full time

    Manage and optimize the product listings on e-commerce platforms (e.g., Shopify, Amazon, eBay, Taobao, Tmall, etc.), ensuring product descriptions, pricing, and images are accurate and aligned with branding.Continuously improve the product catalog by updating product information, adding new products, and removing obsolete listings.Monitor the online store's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GOOD CHEN 谷丞食品 Full time

    Job DescriptionWe are looking for a highly skilled E-commerce Visual Coordinator to join our team. As a key member of our e-commerce team, you will be responsible for creating engaging visual content that drives sales and customer engagement.Main Responsibilities:Design and develop visual content for e-commerce websites and social media platforms.Collaborate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    About the Role:We are seeking a skilled E-commerce Marketing Specialist to join our team at Nirvana Asia. This role will be responsible for developing and executing e-commerce marketing strategies and campaigns to drive customer acquisition and increase online sales.Key Responsibilities:Develop and implement e-commerce marketing strategies to achieve...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pentavite Malaysia Sdn Bhd Full time

    Job Summary:We are looking for a detail-oriented and proactive E-Commerce Operator to manage our online store operations. This role includes product listing, platform management, coordination with warehousing teams, and customer service to ensure a seamless online shopping experience.Key Responsibilities:1. Product Listing & Platform ManagementCreate and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Sdn Bhd Full time

    We are seeking a highly skilled E-Commerce Platform Manager to join our Digital Experience & Marketing team at U Mobile Sdn Bhd. The successful candidate will play a crucial role in managing our e-commerce platform, ensuring its optimal performance, and contributing to the company's growth.This role requires a strategic thinker with excellent problem-solving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sika Full time

    About the JobWe are seeking a highly motivated and experienced Regional Online Sales Strategist to join our team in the APAC region. As a key member of our organization, you will be responsible for driving our online sales growth and enhancing our digital brand presence in the region.The ideal candidate will have a deep understanding of regional e-commerce...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sika Full time

    Sika Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaCompany DescriptionWith over 100 years of experience, Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Asian Beauty Corner Full time

    Job DescriptionThis is a dynamic and challenging role that requires a highly motivated and results-driven individual who can drive our online sales performance, enhance brand visibility, and optimize customer experience across various e-commerce platforms.Responsibilities:Develop and Execute Strategies: Develop and execute data-driven strategies to drive...