Customer Experience Executive

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Job Description

Responsibilities
  • Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee's app and identify areas for improvements.
  • Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee's, identifying gaps and opportunities.
  • Buyer User Research: Work closely with the product team to suggest improvements or new features based on customer insights.
  • E-commerce Market Scan and Monitoring: Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
  • Projects and Process Improvement: Drive, track, and monitor key Customer Experience-related projects arising from insights.
Requirements
  • Have experience either in a Management Consulting, Customer Experience, Market Research, or Project Management role from relevant industries (preferably e-commerce or technology).
  • Degree in Economics / Engineering.
  • Critical thinking and problem-solving skills.
  • Systems thinker with the ability to understand the holistic picture and complex considerations.
  • Able to work with tight deadlines in a fast-paced environment.
  • Able to influence key stakeholders based on findings.
  • Strong communication skills in English (verbal and written).
  • Expert in Google and Microsoft-related products:
    • Google Slides, Google Sheets.
    • Excel, PowerPoint.
    #J-18808-Ljbffr


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aureus Group Pte. Ltd. Full time

    Key ResponsibilitiesSales and Growth: Achieve assigned monthly lead generation, sales/enrolments and lead-conversion targets, in addition to any other targets set by management in relation to center growth.Performance Enhancement and Feedback: Regularly evaluate the front desk team's performance in providing excellent service, effective customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Full time

    Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PT Mitrausaha Indonesia Grup Full time

    Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AI Rudder Full time

    About AI RudderAI Rudder is a leader in AI-powered customer experience solutions. Our mission is to empower businesses to deliver exceptional customer experiences by leveraging the power of AI voice automation.You will be an expert in translating and aligning our products to maximize customer ROI on value. You will also lead the identification of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Asiapools (M) Sdn Bhd Full time

    Direct message the job poster from Asiapools (M) Sdn BhdHuman Resources Manager and Performance ManagementRESPONSIBILITIES:Provide customer support via phone and email for swimming pool products and services.Explain pool equipment, maintenance supplies, and installation services to customers.Assist with order placements, returns, and exchanges...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Luxasia Group Full time

    Luxury Boutique ManagerThe Luxury Boutique Manager is responsible for leading the sales team and executing marketing activities to drive business growth.This role requires a strategic thinker who can develop and implement effective sales strategies to drive business growth.Implement sales strategies to drive business growth.Collaborate with the marketing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Marketing agency Full time

    About the RoleWe are seeking a skilled Customer Experience Manager to join our marketing team. As a proactive and detail-oriented professional, you will be responsible for developing and executing customer promotions that enhance retention and engagement.Key ResponsibilitiesDevelop and execute promotions that drive retention and loyaltySet up, manage, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    Join Our TeamWealth Mastery Academy is seeking a talented and dedicated Customer Service Executive to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and relationship-building skills.Key ResponsibilitiesRespond to customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    About the RoleAt TIME's group, we're committed to delivering exceptional service and support to our customers. As a key member of our team, you'll play a critical role in shaping our customer experience strategy and ensuring that every interaction meets our high standards.This is an exciting opportunity for a seasoned customer experience leader to join our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time

    Job Summary:ZALORA Group is looking for a talented Customer Experience Director to lead our Product Support function and drive exceptional customer experiences.Main Accountabilities:Develop and execute strategies to enhance customer satisfaction and loyalty.Lead a team of support representatives, ensuring timely and efficient resolution of customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

    Job Description:We are seeking a Customer Experience Executive to join our team at LiveIn.com, a prop-tech company in Malaysia. As a key member of our community management team, you will be responsible for creating positive experiences for tenants in our co-living spaces through exceptional customer service, issue resolution, and feedback analysis.This role...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

    Customer Experience ExpertGolden Destinations by ICE HOLIDAYS Sdn Bhd seeks an experienced Customer Service Executive to deliver exceptional customer experiences and support. This role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction.Responsibilities include handling incoming customer inquiries, providing accurate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Elang Wah Sdn Bhd Full time

    Opportunity SummaryElang Wah Sdn Bhd is offering an exciting opportunity for a Junior Sales & Marketing Executive to join our team. As a member of our sales and marketing team, you will be responsible for developing marketing plans, assisting in sales strategy, and working on revenue streams to maximize sales.ResponsibilitiesManage and coordinate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Staple Full time

    We are seeking an experienced Account Growth Specialist to join our team at Staple. As a key member of our customer success team, you will be responsible for driving business growth through strategic account planning and execution.Our software helps companies streamline document processing, enabling them to optimize decision-making. With our expertise in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

    We are looking for a Customer Experience Innovator to join our team at Hong Leong Bank Berhad. As a key member of the organization, you will play a vital role in shaping the future of retail banking.About the RoleAs a Customer Experience Innovator, you will be responsible for developing and implementing comprehensive retail branding strategies that align...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Job OverviewAt Shopee, we are looking for a highly skilled Customer Experience Executive to join our team. This role is responsible for analyzing customer feedback and user interaction data to understand how customers interact with our app and identifying areas for improvements.The ideal candidate will have experience in management consulting, customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ENGINEERINGUK Full time

    Job OverviewWe are seeking a skilled Customer Experience Specialist to join our team at ENGINEERINGUK. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesSupport Channel Strategy and ExecutionKey Project / Activation ManagementStock / PIPO...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    About UsWe are a leading financial institution in Malaysia with a century-long history of innovation and entrepreneurship. We provide comprehensive financial services with a focus on digital transformation. We are seeking a Customer Experience Strategist to join our team.Key Responsibilities:Develop and execute digital marketing strategies to drive business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull World Pte. Ltd. Full time

    About the RoleWe are seeking a highly motivated and results-driven Client Success Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences and driving business growth through effective client relationships and partnerships.As a Client Success Manager, you will be the primary point of contact for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full time

    Key ResponsibilitiesLead and drive service delivery for assigned accounts, ensuring timely and high-quality execution.Accountable for project success, identifying and mitigating potential risks, and escalating issues as necessary.Manage and communicate with key stakeholders on daily operational support, ensuring seamless resolution of customer...