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Customer Experience Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Aureus Group Pte. Ltd. Full time
Key Responsibilities
  1. Sales and Growth: Achieve assigned monthly lead generation, sales/enrolments and lead-conversion targets, in addition to any other targets set by management in relation to center growth.
  2. Performance Enhancement and Feedback: Regularly evaluate the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centers under your purview.
  3. Enhance Centre Experience: Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience.
  4. Workplace Culture and Etiquette: Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
  5. Customer Relationship Management: Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members.