Service Delivery Expert

17 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time
About the Role

This position plays a critical role in delivering exceptional customer experiences at Bybit. We seek a skilled and dedicated individual to join our team as a Customer Service Specialist.

Responsibilities:

  • Provide timely and accurate responses to client inquiries via live chat or email.
  • Maintain in-depth knowledge of our platform, product, and market conditions.
  • Collaborate with the team to ensure seamless frontline operations and identify areas for improvement.
  • Develop and implement effective solutions to address client concerns and improve overall satisfaction.

Qualifications:

  • Bachelor's degree in a relevant field.
  • Proven customer service experience, with a strong focus on live chat and email support.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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