Operations Excellence Coordinator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full time

We are looking for a detail-oriented and proactive Regional Operations Executive to support our operations team in improving organizational efficiency across the region.

This role requires strong technical skills, including basic CRM knowledge and proficiency in Microsoft Office Suite, especially Excel.

Additionally, the ideal candidate will possess excellent communication and interpersonal skills, as well as a proactive approach to problem-solving.

This role also requires experience working in a multinational environment, although this is not essential.

Key responsibilities of this role include:

  • Salesforce Data Management
    • Assist with data entry, validation, and maintenance in Salesforce
    • Support bulk upload requests and basic data cleansing activities
    • Help identify and resolve data discrepancies across country teams
    • Generate standard reports and assist with data compilation
  • Process Implementation and Support
    • Assist in implementing established operational processes and policies
    • Support country teams with day-to-day operational queries
    • Document procedures and build reference materials for common processes
    • Help ensure compliance with operational policies
  • Administrative and Project Support
    • Provide administrative support for operational initiatives
    • Assist in coordinating and detailing team meetings and action items
    • Develop straightforward reports and presentations to share with customers
    • Support the Regional Operations Strategy Manager with project coordination
  • Training and Communication
    • Help coordinate training sessions for country teams
    • Assist in crafting training materials and operational guides
    • Facilitate communication between regional and country teams
    • Support knowledge sharing across the organization

Key qualifications for this role include:

  • Bachelor's degree in Business Administration or related field
  • 1-3 years of experience in administrative, operations, or support roles
  • Willingness to learn new systems and processes
  • Experience working in a multinational environment is a plus

We offer:

  • Flexible Working Arrangements
    • Support of flexible working, including a mix of office and work from home days depending on your role
    • The opportunity to work from anywhere for up to 4 weeks per financial year
  • Casual Work Environment
    • Casual dress – every day

This role offers a great opportunity to develop expertise in regional operations while contributing to business growth.

The successful candidate will be part of a dynamic team that thrives in a collaborative and fast-paced environment.



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