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WALK-IN Support Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

Job Summary:

As a WALK-IN Support Executive, you will play a critical role in delivering exceptional customer service to our clients.

Main Responsibilities
  • To receive and respond to inbound calls and emails from customers in a timely and efficient manner.
  • To resolve customer enquiries and complaints in a professional and courteous manner.
  • To maintain accurate records of customer interactions and transactions.
Key Qualifications
  • Degree qualification in any field; or Diploma in Business Administration or related fields.
  • Minimum 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Willings to work on shift rotations (24/7) including Public Holidays.
About Us
  • OCBC Bank is a leading financial institution in Southeast Asia with a presence in Singapore, Malaysia, Indonesia, and other countries.
  • We are committed to delivering exceptional customer service and building long-term relationships with our clients.