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Operations Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
Job Overview

The Hong Leong Bank is seeking a highly skilled and motivated Operations Executive to join our team in Kuala Lumpur. As an Operations Executive, you will be responsible for providing exceptional customer service, processing transactions, and engaging with walk-in customers. This is an excellent opportunity to grow your career in the financial industry.

Key Responsibilities
  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores.
  • Carry clear targets for specific products and account opening, cross-selling of PL, Credit Cards, and other services.
  • Learn and use I-Pads/other devices for customer service/cross-selling.
  • Assist in calling up customers for service/sales interactions.
Requirements
  • Related working experience in a financial institution or related field.
  • Possess customer interaction/cash handling/transaction processing/sales experience.