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Client Support Specialist

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Randstad (Schweiz) AG Full time
Key Responsibilities

We are looking for a highly skilled and motivated individual to handle various aspects of customer service.

Core Duties:
  1. Transaction Handling: Answer calls from branches, agents, and customers regarding Unit Trusts.
  2. Customer Engagement: Provide excellent service to customers and agents who visit the counter.
  3. Communication: Respond to written enquiries related to agents and customers.
  4. Problem-solving: Assist investors/agents to resolve any issues arising from the online platform.
  5. Team Collaboration: Liaise with service providers and other departments for all operational matters related to daily investors' transactions.
Essential Qualifications
  • Education: Candidates must possess at least SPM and above.
  • Language Proficiency: Good communication skills in English.
  • Personality Traits: Responsible, positive, and aggressive attitude.
  • Skills: Good interpersonal skills and detail-oriented, organized, self-motivated & ability to work independently.