Learning Development Specialist

5 days ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time

Overview

The role of a Training Manager at Teleperformance involves overseeing the development, implementation, and evaluation of training programs across various departments and job roles. This includes conducting thorough assessments to identify training needs, analyzing performance metrics and feedback to determine training priorities, and designing and developing training curriculum tailored to meet specific job requirements.

Duties and Responsibilities

  • Developing and implementing comprehensive training plans to enhance employee skills and knowledge.
  • Conducting training sessions, workshops, and seminars both in-person and virtually to facilitate learning and skill development.
  • Evaluating the effectiveness of training programs and making continuous improvements to ensure optimal results.
  • Collaborating with managers to identify opportunities for individual and team improvement.
  • Maintaining accurate records of training attendance, feedback, and performance metrics.

Requirements

  • Bachelor's degree in Human Resources, Education, Business Administration, or related field.
  • Proven experience as a Training Manager or similar role in the BPO industry.
  • Strong understanding of BPO operations, processes, and technologies.
  • Excellent communication, presentation, and facilitation skills.
  • Proficiency in instructional design principles and learning management systems.
  • Ability to multitask, prioritize, and manage time effectively.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.


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