Head of Claims Process Improvement

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

The Head of Claims Process Improvement is responsible for driving process improvements in the Claims Department to ensure long-term sustainability of the portfolio. With strong knowledge in medical and insurance processes, this individual will perform training and audits, maintain system rules and guidelines to equip the Claims Department with the capability to eliminate leakages.

Key Responsibilities:
  1. Support and provide analysis to internal stakeholders in monitoring effectiveness and detecting gaps to develop new initiatives and measures to achieve the goal.
  2. Manage and report on claims/compliance audits to ensure quality assessment and compliance is achieved and identify any improvement areas.
  3. Provide and support claims training to other departments or business partners.

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