Freight Forwarding Operations Lead

3 weeks ago

Subang Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time
About the Role

Hunters International Sdn Bhd is seeking an experienced Operations Manager to oversee the day-to-day logistics operations, ensuring efficient movement of goods and exceptional customer service.

Key Responsibilities
  • Team Leadership:
    • Supervise and mentor a team of logistics specialists.
    • Set performance expectations, provide coaching, and conduct performance evaluations.
    • Foster a positive and collaborative team environment.
    • Ensure a customer-oriented mindset and solution-focused mentality among team members.
    • Handle team scheduling and resource allocation to optimize workflows.
  • Operations Management:
    • Oversee the end-to-end logistics process, including documentation, customs clearance, shipping, and delivery.
    • Review and define internal work processes/SOPs to achieve highest level of efficiency and customer satisfaction.
    • Hold frequent review meetings with customers, Logistics Service Providers (LSP), and internal meetings for operation-related topics.
    • Onboard new customers and implement standard operating procedure (SOP) to facilitate collaboration within the team and with LSP.
    • Measure service performance on a regular basis.
    • Ensure timely and accurate processing of shipments, monitoring key milestones and deadlines.
    • Coordinate with internal and external stakeholders to meet client requirements.
    • Resolve operational issues and address client inquiries effectively.
    • Coordinate and oversee incident and complaint issues in a timely and correct manner.
  • Training and Development:
    • Stay updated with industry trends and share knowledge with the team.
  • Safety and Risk Management:
    • Promote and ensure a safe working environment for all team members.
    • Adhere to safety protocols and regulations, especially in handling hazardous materials (if applicable).
  • Continuous Improvement:
    • Identify process improvements and efficiency enhancements within the department.
    • Participate in projects aimed at optimizing forwarding operations.
Requirements

Experience:

  • Prior leadership or supervisory experience, demonstrating the ability to lead and manage a team effectively.

Knowledge:

  • Proficiency in freight forwarding procedures, including documentation, customs clearance, routing, and carrier selection.
  • Understanding of international trade and shipping regulations.
  • Knowledge of relevant software and tools used in forwarding operations.

Communication Skills:

  • Strong verbal and written communication skills to effectively interact with team members, clients, and partners.
  • Ability to convey complex information clearly and concisely.

Leadership Skills:

  • Leadership qualities, such as the ability to motivate, coach, and mentor team members.
  • Decision-making skills and the ability to handle challenging situations.

Customer Focus:

  • A customer-oriented approach with a commitment to providing excellent service.
  • Problem-solving skills to address customer issues or inquiries.

Organizational Skills:

  • Strong organizational abilities to manage schedules, shipments, and resources efficiently.
  • Attention to detail to ensure accuracy in documentation and shipment handling.

Technology Proficiency:

  • Familiarity with logistics and freight forwarding software and tools.
  • Proficiency in using office productivity software (e.g., Microsoft Office).

Regulatory Compliance:

  • Knowledge of import and export regulations, including customs documentation and compliance with trade laws.

Team Collaboration:

  • Ability to work collaboratively with colleagues from various departments, such as sales, operations, and finance, to ensure smooth logistics processes.

Adaptability:

  • Flexibility to adapt to changing circumstances, schedules, and priorities in a dynamic logistics environment.

Problem-Solving Skills:

  • Ability to analyze issues, identify root causes, and implement effective solutions.

Safety Awareness:

  • A commitment to safety in all aspects of logistics operations, including handling hazardous materials if applicable.

Continuous Learning:

  • Willingness to stay updated with industry trends, regulations, and best practices through ongoing training and professional development.

Interpersonal Skills:

  • Strong interpersonal skills for building relationships with clients, partners, and team members.

Results Orientation:

  • Focus on achieving departmental and organizational goals, including meeting performance targets and KPIs.

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