Store Supervisor Lead
2 weeks ago
Job Title: Store Supervisor
Job Summary: We are seeking a highly motivated and experienced Store Supervisor to join our team at Tuulyn Retail. The successful candidate will be responsible for overseeing the daily operations of the store, ensuring a smooth and efficient running of the stores activities, including cashiers, inventory, and general store staff.
Key Responsibilities:
- Staff Management: Supervise and manage store personnel (cashiers & retail assistants) during shifts. Prepare weekly staff rosters, ensuring adequate coverage for all shifts. Train new staff members and provide ongoing support and guidance to the team. Monitor staff performance and address any issues or concerns promptly. Ensure employees adhere to store policies as well as health and safety regulations.
- Inventory Management: Monitor and manage stock levels for all store items, including perishables such as meats, baked goods, and coffee supplies. Conduct regular inventory checks and ensure accurate records are maintained. Coordinate with suppliers to place orders for replenishment of stock as needed. Ensure inventory is organized and stored properly, especially within the meat and vegetable production areas.
- Customer Service: Ensure high levels of customer satisfaction by maintaining a well-functioning store environment. Address and resolve customer complaints and queries in a professional manner. Monitor the overall store appearance and cleanliness, ensuring that proper hygiene practices are adhered to at all times.
- Financial Responsibilities: Manage and reconcile cash registers at the end of each shift. Assist with daily banking and ensure all transactions are accurate. Support store audits and maintain compliance with financial procedures.
- Shift Supervision: Oversee the store operations during assigned shifts, ensuring tasks are completed effectively. Lead by example and perform tasks as needed to support the team, including cashier duties, stock replenishment, and customer interaction.
Requirements:
- A minimum of 2 years' experience working in a convenience, retail or specialty store.
- Previous experience in leadership roles (supervisor, team/shift lead, etc) is an added advantage.
- Knowledge of inventory management and control procedures is preferred but not essential.
- Proficient in using POS systems and basic computer skills; an ability to use Office tools (Word, Excel etc) is an added advantage.
- Strong leadership and organizational skills that's comfortable to foster teamwork and a positive working environment.
- A strong communicator with proficiency in Bahasa Malaysia and English (written and spoken).
- Comfortable working in a fast-paced, customer-oriented environment, with a strong ability to learn and adapt quickly.
- Flexible with work schedules and willing to work shift-based hours, including weekends and public holidays.
Compensation and Benefits:
- Basic Salary RM 2,200.00 to RM 2,800.00 (based on experience)
- EPF/SOCSO/EIS provided
- Medical Coverage
- Annual Leave
- Additional training provided
- Additional compensation/benefits pending
About Tuulyn Retail: Tuulyn Retail is a leading retailer in the convenience store industry, committed to providing excellent customer service and a positive working environment for our employees.
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