Store Director
3 days ago
About Us
Established in the 1930s, Al-Futtaim is a diversified regional business headquartered in Dubai, United Arab Emirates.
We partner with over 200 of the world's most admired and innovative brands across automotive, financial services, real estate, health, and retail industries.
Our Values
- Respect
- Excellence
- Collaboration
- Integrity
Job Purpose
This role focuses on commercial, operations, and management aspects of designated stores, ensuring high performance and productivity levels.
The ideal candidate will lead, motivate, and mentor their team to achieve exceptional results in sales, customer service, and overall store operations.
Responsibilities
Sales Generation
- Maximize sales opportunities and minimize losses by analyzing sales figures and implementing effective strategies.
- Lead the team to achieve daily targets and drive sales growth through efficient stock management and logistics.
- Implement seasonal changeovers and merchandise displays to enhance shopping experiences and increase sales.
Customer Service
- BUILD A SERVICE CULTURE that drives the team towards achieving excellent customer service via mentoring, coaching, and open communication.
- Achieve company and store customer satisfaction scores and Net Promoter Score targets or above.
Merchandise & Visual Merchandising
- Liaise with Merchandising Teams to ensure optimal merchandise display and presentation standards.
- Plan and implement changes to merchandise layouts to maximize returns per square foot.
- Ensure each Sales Manager has updated sales floor plans for regular and seasonal periods.
Operations
- Ensure maximum efficiency by planning and implementing staffing resources.
- Work closely with supporting teams to ensure smooth merchandise ordering, delivery, and return processes.
- Adhere to legal and company regulations to safeguard company assets.
Cost Control
- Manage administrative documentation and procedures related to financial and stock control.
- Set and control budgets for designated areas.
Human Resources
- Work hand-in-hand with HR teams to manage human resources efficiently.
- Enhance effective teamwork through open communication and involvement of all Store Management Team members.
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