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Financial Services Manager

1 week ago

Penang, Malaysia AFFIN Group Full time
Job Overview
A financial leader is required to spearhead the growth and success of our branches. This individual will be responsible for managing and overseeing branch personnel, ensuring efficient operations, and driving sales growth.

Key Responsibilities
- Drive overall branch sales targets
- Manage deposits, investments, loans, and bancassurance products
- Oversee cost management and ensure peak performance levels

Accountabilities
  1. Drive and achieve overall Branch Sales Target
  2. Deposit
  3. Investment
  4. Loans – ASBF, SMART MONEY & Education loan
  5. Bancassurance & Banca Takaful product
  6. Credit Card
  7. Business referrals
  8. Prevention of Fraud and Losses (internal and external).
  9. Effectively control the cost as per budget
Process
  1. Ensure that every staff discharge duties in accordance with:-
  2. Branch Manual
  3. BNM Guidelines and Other Regulatory / Statutory Requirement
  4. Internal control process & procedures.
  5. Ensure satisfactory audit rating
  6. Ensure audit findings are resolved within specified time frame.
  7. Monitor submission of reports within the specified time
  8. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
  9. Act as Business Compliance Officer (BUCO) Representative.
  10. Act as CLO (Complaint Liaison Officer).
  11. Act as Branch OSHA coordinator.
  12. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.
Customer
  1. Ensure efficient customer service level in accordance to SLA
  2. Ensure timely reply to customer and CCQ.
  3. Ensure to resolve any complaints within SLA
  4. Ensure accuracy in service delivery.
People
  1. Resource management:-
  2. Annual leave
  3. Attendance
  4. Branch meeting.
  5. Provide training / briefing on products and identify training needs
  6. Recruitment of staff
  7. Staff development and coaching
  8. Ensure knowledge and understanding of respective KPIs and JD among all staff
  9. Performance and productivity tracking at all levels including performing staff appraisals.