Technical Service Specialist

2 weeks ago


Seremban, Negeri Sembilan, Malaysia Michael Page Full time

About Michael Page

Michael Page is a leading recruitment agency specializing in professional job placements. We are dedicated to connecting talented individuals with top companies in various industries.

Job Summary

We are seeking a highly skilled Technical Service Engineer to join our client, a well-established multinational company in the chemical industry. As a Technical Service Engineer, you will be responsible for providing technical expertise and support to customers, ensuring their satisfaction and optimal product performance.

Key Responsibilities

  • Technical Support
    • Provide technical assistance to customers regarding the application, performance, and handling of chemical products.
    • Troubleshoot and resolve product-related issues to ensure customer satisfaction and optimal product performance.
  • Product Trials and Evaluations
    • Conduct on-site product trials to ensure chemical products meet customer requirements in various applications.
    • Perform field tests and performance evaluations of products, providing insights for potential product improvements.
  • Training and Presentations
    • Deliver technical training and presentations to customers and internal teams on product use, safety protocols, and best practices.
  • Collaboration and Innovation
    • Collaborate with the R&D team to develop customized product solutions and improve existing formulations based on customer feedback.
    • Stay updated on industry trends, emerging technologies, and competitor products to maintain a competitive edge and provide innovative solutions.
  • Regulatory Compliance
    • Ensure all products meet industry regulations and safety standards, advising clients on proper handling and storage procedures.

Requirements

  • Education
    • Bachelor's degree in Chemistry, Chemical Engineering, or a related field.
  • Experience
    • 2+ years of experience in a technical service or product management role, preferably in the chemical industry.
  • Skills
    • Strong understanding of chemical and machinery.
    • Excellent problem-solving and analytical skills.
    • Strong communication and presentation skills to effectively interact with clients, internal teams, and cross-functional departments.

What We Offer

  • Strong opportunities for growth
  • Attractive remuneration packages

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