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Customer Service Ambassador

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time

This role is a fantastic opportunity to work with Shangri-La Shared Services Sdn Bhd, a globally diversified organization known for its high standards of values, ethics and work culture. As a Customer Service Executive, you will have the chance to provide exceptional service in Mandarin and Cantonese to our global customers.

You will be part of a team that offers complimentary hotel stays, training, and career growth. This is a full-time position that requires excellent communication skills, both written and spoken.

The job highlights include:

  • Complimentary stay and staff rate at hotels of Shangri-La Group
  • Basic + allowances + incentives + bonus
  • On the job training (fresh graduates are welcome to apply)

In this role, you will have the opportunity to work in a diverse culture with rewarding career opportunities. You will receive industry best training that will equip you with soft and technical skills for the role.

Required Skills and Qualifications
  • Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
  • Pleasant personality with good communication skills
  • Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
  • Preferably min 1 year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
  • Computer literate and internet savvy.
  • Positive attitude and a team player with a passion for delivering World Class customer service
  • Willing to work in a shift environment (24/7 operations)
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to Malaysians only
Benefits
  • Medical Coverage: Sosco, EPF, EIS and medical insurance coverage, preventative medical screening
  • Vacation: Free stay at any of our Hotels globally (one of a kind in the industry)