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Customer Service Ambassador

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time
Job Overview
Wealth Mastery Academy (WMA) is a renowned institution dedicated to empowering individuals with knowledge and skills. As a Customer Service Executive, you will play a vital role in delivering exceptional service, ensuring customer satisfaction, and fostering long-term relationships.

About the Role
This position requires a highly motivated individual with excellent communication and problem-solving skills. You will be responsible for responding to customer inquiries, resolving issues efficiently, and providing personalized experiences. Your primary goal is to make customers feel valued, heard, and delighted.

Key Responsibilities
* Respond to customer inquiries via various channels (phone, email, live chat, social media) in a timely and professional manner.
* Provide detailed information on products, services, and policies to customers.
* Resolve customer issues, complaints, and concerns efficiently, ensuring a positive experience.
* Manage orders, assist with returns, exchanges, and cancellations, and provide updates on order status.
* Ensure prompt handling of customer inquiries regarding delivery and product availability.

Requirements
* High school diploma or equivalent; a bachelor's degree in Business, Communications, or a related field is a plus.
* 1-2 years of experience in customer service or a related field.
* Strong communication skills (verbal and written) and excellent listening skills.
* Proficiency in Mandarin is required for this role.

What We Offer
* Competitive remuneration package with opportunities for growth and development.
* Apple MacBooks for every employee, providing convenience and portability.
* Delicious snacks and coffee served during high-tea time, promoting a relaxed work environment.
* Opportunities for continuous learning and skill development, supporting your personal and professional growth.
* A great working environment with a team-oriented culture.