IT Application Support Specialist
4 days ago
About United Overseas Bank
Company OverviewUnited Overseas Bank (UOB) is a leading financial institution in Asia, with a global presence of over 500 branches and offices across 19 countries and territories. Our history spans more than 80 years, during which we have been guided by our core values – Honorable, Enterprising, United, and Committed. We strive to do what is right, build for the future, work as one team, and pursue long-term success.
Technology and Operations DepartmentThe Technology and Operations function is comprised of five teams with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing, and standardizing technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities- Provide timely application support to various business users, attending to their queries and requests promptly and following through to proper closure.
- Work on resolving incidents reported by business users and technical staff within service level targets. Incidents include failures, queries, and event alerts automatically detected and reported by event monitoring tools.
- Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
- Proactively manage all incidents and problems, prioritizing numerous issues of varying severity and escalating issues as necessary to other teams and management.
- Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.
- Adopt standard Incident and Problem Management workflow and processes, including timely ticket, defect, and incidents logging, proper change management processes, and quality issue/impact emails.
- Participate in Disaster Recovery/Business Continuity Management activities or infrastructure-related upgrades.
- Responsible for capacity management, monitoring and analyzing current performance and capacity data, and forecasting the required capacity by applications ahead.
- Apart from day-to-day support duties, undertake other responsibilities such as management reporting and other centrally driven project initiatives as needed.
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