Business Development and Relationship Manager
3 days ago
We are a leading financial institution in Malaysia with a century-old history of entrepreneurship. Our mission is to become a top-tier bank in Asia by striking a balance between diversity, inclusion, and merit.
We offer a comprehensive benefits package, including competitive salary, bonuses, and professional development opportunities. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
This role is part of our effort to digitise the employee journey and experience, providing a platform for innovation and growth. We are seeking a highly motivated individual to join our SME Customer Engagement Team in Kuala Lumpur, Malaysia.
Key Responsibilities
- To deliver exceptional customer service via phone and email interactions.
- Responsible for ensuring all customer requests are being attended to within Service-Level Agreement (SLA).
- Deepen customer relationships by understanding their feedback and identifying cross-sales opportunities as well as customer retention.
- Carry out any other duties assigned by Management.
- Acquisition referral as well as driving Trade utilization.
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