Business Relationship Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia PST Full time
Job Description

PST is seeking a skilled Custome rSuccess Manager to join our team. This role involves developing and maintaining strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.

The ideal candidate will have a bachelor's or master's degree in business administration, international trade, supply chain management, or a related field. A minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager, Account Manager, or similar position within the Customs Data, Software, or Technology Industry is required.

This position requires proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and other relevant business tools and technologies. Experience in managing an ERP system, ticketing system (preferably Odoo), and excellent communication and interpersonal skills are essential.

The successful candidate will have a proven track record of driving customer adoption, retention, and expansion, with a focus on delivering measurable business outcomes and value. They will be able to effectively manage multiple client accounts, prioritize competing demands, and thrive in a fast-paced, results-driven environment.

Key Responsibilities
  • Develop and maintain strong relationships with key clients
  • Provide tailored recommendations on how PST's customs data and software solutions can address client needs
  • Lead the onboarding and implementation process for new clients
  • Document, monitor, and analyze client usage and performance metrics
  • Act as the voice of the customer within PST, advocating for client needs and priorities

We are looking for a motivated individual who is passionate about delivering exceptional customer experiences and driving business growth. If you have a strong background in customer success and are looking for a challenging and rewarding role, please apply.



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