Client Success Manager

7 days ago


Subang Jaya, Selangor, Malaysia Ninja Van Full time
About Ninja Van

Ninja Van is a pioneering logistics company dedicated to delivering exceptional customer experiences across Southeast Asia.

We pride ourselves on our commitment to innovation, sustainability, and community engagement. Our goal is to empower businesses and individuals to thrive in an ever-changing world.

About the Job

This is a fantastic opportunity to join a dynamic and growing organization, where you will play a key role in shaping our future success. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and exceeding their expectations.

  • Main Responsibilities:
  • Become an expert in our products and services, with the ability to communicate complex ideas simply and effectively to clients.
  • Develop and implement tailored solutions to meet client needs, driving revenue growth and enhancing customer satisfaction.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes as needed.
  • Provide coaching, mentoring, and guidance to sales team members to ensure their continued growth and development.
  • Stay up-to-date with market trends, competitor activity, and emerging technologies, applying this knowledge to drive business growth and innovation.
Key Requirements

To succeed in this role, you will need to possess a unique blend of skills, experience, and personal qualities. We are looking for a seasoned professional who can bring a wealth of knowledge and expertise to the table.

  • Essential Qualifications:
  • A minimum of 3 years' experience in sales or a related field, with a proven track record of success.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Proficient in Microsoft Office / Google Suite, with the ability to analyze data and make informed decisions.
  • A passion for learning and staying up-to-date with industry trends and developments.


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