Business Operations Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time
Job Overview

Sutherland Global is seeking a talented and results-driven individual to fill the role of Business Operations Manager. As a key member of our team, you will be responsible for strengthening relationships with clients, impacting the bottom line, improving processes, defining our reputation, and empowering our workforce.

Key Responsibilities
  1. Relationship Building: Establish and maintain effective communication with clients and/or team members, understand their needs, resolve issues, and meet expectations.
  2. Strategy Development: Produce solid and effective strategies based on accurate data reports and analysis, ensuring timely delivery and meeting client expectations.
  3. Process Improvement: Identify areas for improvement, make recommendations, and implement changes to enhance processes and boost efficiency.
  4. Performance Management: Oversee and manage performance and service quality to guarantee customer satisfaction, ensuring alignment with company goals and values.
  5. Training and Development: Determine training needs to equip staff with fundamental skills and knowledge, enabling them to perform at optimal levels.
Qualifications
  • A Bachelor's Degree in a relevant field
  • Three years of operations and management experience; process transformation experience required
  • Strong analytical skills: ability to interpret data, identify trends, and make suggestions for improvements
  • Demonstrated leadership skills: ability to take the lead in making improvements and resolving issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Strong verbal and written communication skills: ability to communicate in a clear, constructive, and professional manner
  • Excellent working knowledge of MS Office applications


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