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Account Growth Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Staple Full time

At Staple, we are revolutionizing the way enterprises automate document processing. As a Customer Success Manager, you will play a pivotal role in nurturing and expanding our existing customer relationships.

Our software is designed to help companies efficiently digitize and reconcile data, enabling them to make informed decisions. With our multi-language capability and proprietary technology, we can rapidly deploy AI/ML models with minimal training time.

Your primary goal will be to ensure the highest level of satisfaction among our customers while identifying opportunities for account growth and increased engagement.

Main Responsibilities
  1. Customer Relationship Management: Develop and maintain strong relationships with existing customers, understanding their needs and ensuring their success with our products/services.
  2. Account Expansion: Identify opportunities for account growth and up-selling, working closely with the sales team to increase customer engagement and product adoption.
  3. Customer Feedback and Insights: Collect and analyze customer feedback to drive continuous improvement in our products and services.
  4. Onboarding and Training: Lead customer onboarding processes and provide ongoing training and support to maximize customer satisfaction and product utilization.
Key Qualifications
  • Experience in Customer Success: Proven experience in customer success, account management, or similar roles.
  • Interpersonal Skills: Exceptional interpersonal and relationship-building skills.
  • Problem-Solving Abilities: Strong problem-solving abilities and customer-centric mindset.