Client Success Manager

4 days ago


Petaling Jaya, Selangor, Malaysia JACOBS DOUWE EGBERTS Full time
Key Responsibilities
  1. Customer Business Planning: Support the Key Account Manager in preparing the Customer Business Plan by providing market or outlet insights, sales reporting, and other operational information.
  2. Promotion Planning & Execution: Audit key monthly activities and POSM/premium executed as per guidelines based on JUMP merchandiser photo/report and also during market visits.
  3. Business Review & Market Visit: Conduct regular market visits to store level and gather feedback such as building rapport with store level, perfect store execution, OSA, outlet stock aging & competitor information, identify potential growth areas & opportunities, and address immediate concerns.
  4. Administrative: Provide administrative support i.e. order tracking, payment requests, customer claim validation, stock return (EBPS), pricing maintenance & credit note (CN) submission to customers.


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