Head of Operational Excellence

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
About the Team:
The Head of Operations plays a critical role in ensuring seamless execution of operational strategies, driving process improvements, and enhancing overall efficiency, compliance, and risk management. As a key member of our operations team, you will be responsible for overseeing and optimizing end-to-end operational functions across multiple departments.

We are seeking a highly skilled and experienced professional with a strong background in customer service, collections, risk management, and compliance (KYC, AML, fraud prevention). Your ability to lead diverse teams, drive automation, and implement process improvements will be essential to our success.

The ideal candidate will have 10+ years of experience in operations management, preferably in e-commerce, fintech, or financial services. Strong stakeholder management skills, capable of influencing cross-functional teams and senior leadership, are also required.

Responsibilities:
  • Lead and mentor a multi-functional team, fostering a high-performance culture.
  • Develop and implement operational strategies that align with business objectives while maintaining service quality and risk mitigation.
  • Collaborate closely with Business teams to provide operational support that facilitates business expansion and revenue growth.


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