Head of Consumer Credit Operations

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Singtel Full time
Consumer Credit Operations Leader

This mid-senior level position will lead the team responsible for managing consumer credit operations. The successful candidate will have a strong background in debt management and experience in working in the Telco/ Banking industry.

Main Responsibilities
  • Govern the complete insolvency process, including liquidation, judicial management, receivership, Chapter 11, and other related procedures.
  • Oversee and manage all activities related to company worklists for partnerships and sole proprietorship accounts.
  • Lead the full set of debt agency assignments and payment listings for corporate and consumer accounts.
  • Supervise debt management activities to ensure an efficient recovery process, including but not limited to write-offs, write-backs, deceased account and paused activity.
Key Requirements
  • Degree in Business Management/ Accountancy or equivalent.
  • Minimum of 5 years experience and above with solid exposure in debt management.
  • Experience in working in the Telco/ Banking industry is a plus.
  • Exposure in proof of debts, liquidation, and managing debt collection agents is required.
  • Strong leadership and team management skills.
  • Expertise in managing complex processes, with a focus on compliance and efficiency.
  • Excellent communication, organizational and problem-solving capabilities.
  • Ability to manage multiple tasks and priorities effectively.


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