Microfinance Team Lead
4 days ago
Company Overview
">At Direct Lending, we're committed to empowering individuals and businesses with affordable lending options. With over 210K clients empowered, we've earned 5,000 5-star Google reviews and continue to expand our microfinancing operations.
Job Description
">- Lead a team of loan consultants, ensuring high performance and a positive team culture
- Monitor key performance indicators for each team member and provide regular feedback, coaching, and support
- Cultivate and maintain strong relationships with clients, partners, and stakeholders to drive continuous improvement in operations
Requirements
">- 1+ year experience in customer service, telemarketing, or related fields, with at least 1 year in a team management role
- Proven track record of driving team performance, achieving targets, and improving operational efficiency
- Result-oriented, strong business acumen, and data-driven decision-making abilities
Benefits
">- No cold-calling or site visits; all customers are incoming enquiries from our online platform
- No shift work; work on weekdays only
- Casual dress code & hybrid working arrangement
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