Customer Service Representative

5 days ago


Petaling Jaya, Selangor, Malaysia Talent Recruit Full time

**Job Overview:**

Talent Recruit is seeking a skilled Outbound Customer Service Representative to join our team in Petaling Jaya. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through outbound calls.

**Key Responsibilities:

  • Closing orders by consulting with customers and understanding their needs
  • Managing customer information and storing it on our company system
  • Supporting close customers and offering them preferential programs to increase sales
  • Meeting assigned KPIs as prescribed

**Requirements:

  • Clear voice and excellent communication skills
  • Selling skills and the ability to understand customer psychology
  • Able to work independently or as part of a team
  • Skilled in building rapport with customers and overcoming objections
  • Possesses passion for generating more income or commission

**Education & Experience:

  • Minimum SPM holder and above
  • Language proficiency in Bahasa Malaysia, English, and Mandarin (Added Advantage)
  • At least 1 year of experience in Telesales/Telemarketing
  • Any kind of sales experience for Mandarin speakers only
  • Able to work on rotational shifts and weekends
  • Age: 30-50 years old (Healthy & fit to work)
  • Prefer candidates from product consulting, telco, insurance, real estate, beauty industry, online business, or similar background

**Salary Package:

We offer a competitive salary package of RM 2,200 - RM 2,700 (Non-Mandarin Speaker) and RM 3,000 - RM 3,500 + RM400 (Language allowance) for Mandarin speakers. Commission up to RM 7,000++ is also available.

**Working Conditions:

We provide a comfortable working environment with a 6-day workweek and 9.00am - 6.00pm / 12.00pm - 9.00pm working hours. Our office is located in Menara LYL, Seksyen 51A, Petaling Jaya.

**Benefits:

All statutory benefits are provided, including birthday leave. We also offer a referral program where you can earn RM 300 if your friend is shortlisted.



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