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Customer Service Liaison for Automotive Suppliers

7 days ago

George Town, Penang, Malaysia DK Leather Seats Full time
Job Description

This role requires a customer-focused individual who can handle orders, respond to inquiries, and provide excellent service to customers. The ideal candidate will have strong communication skills, attention to detail, and the ability to work effectively in a dynamic environment.

Key Responsibilities
  • Process customer orders efficiently via phone or email.
  • Respond to customer inquiries and resolve any issues promptly.
  • Update customer records accurately and efficiently.
  • Collaborate with the sales team to drive business growth.
  • Analyze and compile sales reports to identify trends and areas for improvement.
  • Work closely with internal teams to ensure seamless order processing.
  • Provide feedback to relevant departments to improve customer satisfaction.
  • Support the sales department with administrative tasks.
  • Review and update the installation schedule regularly.
Required Skills and Qualifications
  • Degree in Business Studies, Administration, or Marketing is preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in Bahasa Malaysia, Mandarin, and English languages is required.
  • Fresh graduates are welcome to apply.
  • Able to work independently with minimal supervision.
  • Good time management and ability to meet deadlines.
  • Computer literacy in MS Office, particularly MS Excel.
Benefits
  • Comprehensive Medical Coverage: Ensuring employees' health and well-being.
  • Professional Uniform: Enhancing your work experience.
  • Performance Bonus: Rewarding hard work and dedication.
  • Annual Health Screening: Prioritizing employees' health and well-being.

We prioritize employee growth and development, offering opportunities for advancement in your career.

DK Leather Seats Sdn Bhd is a renowned provider of high-quality leather seat upholstery solutions for top automotive companies globally, committed to delivering exceptional quality and service.