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Customer Service Associate

1 week ago

Klang, Selangor, Malaysia ManpowerGroup Malaysia Full time

We are looking for a Customer Service Associate - Korean Language to join our team at ManpowerGroup Malaysia.

Job Description:

The successful candidate will be responsible for handling customer enquiries, providing accurate information, and working in a team to achieve set targets.

Key Responsibilities:

  • Handle customer enquiries, provide accurate information, and resolve customer complaints.
  • Work collaboratively with colleagues to achieve required KPI elements and SLA.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Communicate effectively with customers through various channels and resolve customer complaints.

Requirements:

  • Candidate must possess at least a TOPIK5 or above (Non-Native).
  • Candidate must possess at least a Diploma or equivalent level (Native).
  • Required language(s): English & Korean.
  • We offer a comprehensive training program for new hires, including fresh graduates who are interested to start their career.
  • Working days: 5 days per week (including weekends).
  • Working hours: Rotational Work Shift (9 Hours Per Day).