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Customer Success Professional
1 week ago
This role is ideal for those who want to excel in Customer Success, with a competitive remuneration package. Off days: 8 per month. You might like this job because it involves refining service plans, maintaining customer data, and optimizing products.
- Remuneration: Up to RM6,000 (Basis Salary + Overtime + Benefits)
- Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am
- Evaluate daily performance to refine service plans and deliver valuable services to customers.
- Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.
- Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
- Uploading and implementing changes to systems and processes.
- Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.
- Basic Microsoft Excel skills.
- Willingness to work rotating shifts as the platform operates 24 hours every day.
