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Strategic Account Manager

1 week ago

Shah Alam, Selangor, Malaysia PWM (PET WORLD INTERNATIONAL SDN BHD) Full time
About Us

PWM (PET WORLD INTERNATIONAL SDN BHD) is a leading company in the pet care industry. We are committed to providing high-quality products and exceptional customer service.

Job Summary

We are seeking a highly skilled Client Relationship Director to join our team. The successful candidate will be responsible for building and maintaining strong relationships with our key customers and corporate customers.

The ideal candidate will have strong communication and interpersonal skills, as well as the ability to think strategically and solve problems effectively. They will be able to work independently as a self-starter and prioritize tasks to meet deadlines.

The selected candidate will have a Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Business Studies/Administration/Management, Marketing, or equivalent. They will also have minimum 5 years of working experience in the related field and strong understanding of FMCG market dynamics and consumer behavior.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Key Responsibilities
  • Building and maintaining strong relationships with key customers and corporate customers.
  • Developing and implementing business development strategies to support the growth of the company.
  • Analyzing market needs, developing account strategies, and conveying to chief responsible personnel.
  • Proposing new products to clients using data sources to prepare and conduct optimum presentations.
  • Managing a set of strategic regional and national customers efficiently by delivering a profitable volume through superior customer service.
  • Managing customer needs on a corporate-to-corporate basis for chain outlets.
  • Managing account/outlet operations and executing excellence with proper detailed planning within budget/resources.
  • Working with Brand/Channel/Pricing/Market Research teams to strategize promotion plans for key customers.
  • Conducting market visits/route rides for marketplace opportunities.
  • Increasing accounts revenue and identifying fresh business opportunities adhering to the given budget structure.
  • Maintaining client relations to build an excellent reputation for service and produce repeat business.
  • Developing relations between the company and clients to ensure quick response to identified problems.