Revenue Growth Analyst

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Genesys Full time

At Genesys, we empower organizations to create the best experiences for their customers and employees. Our AI-powered Experience Orchestration platform, Genesys Cloud, accelerates growth by delivering empathetic, personalized experiences at scale.

As a Data-Driven Business Partner, you will be responsible for tracking key metrics, participating in weekly sales forecast calls, and providing insights into the effectiveness of specific programs and opportunities. You will work closely with sales leaders in the Asia sub-region of APAC to drive revenue growth, improve processes, and enhance regional performance.

Responsibilities:

  • Business Analytics: Track and analyze key metrics – deal bookings, quota attainment, and forecast accuracy.
  • Participate in weekly sales forecast calls and associated reporting for sales management.
  • Act as single point of escalation for regional sales teams to manage forecasting, process issues relevant to quota and booking issues, reporting queries, and Salesforce account issues across all verticals in Asia sub-region.
  • Manage regional reporting requirements including but not limited to:
    • Provide input to remove duplication of effort and ensure we are leveraging centrally produced sales and revenue operations dashboards and reports where possible.
    • Work with leaders to ensure regional reporting requirements are captured including efforts aligned with global reporting initiatives.
    • Support APAC Operations Senior Director in collating sales quota and pipeline reports, sales metrics and data, and presentations for Quarterly Business Reviews (QBRs).
    • Provide insights into effectiveness of specific programs and opportunities and report progress against budget and forecast.
  • Revenue Operations Excellence:
    • Primary business partner for regional operations director.
    • Work with leaders to drive Globally Consistent (Minimum) Cadence schedule and drive Salesforce hygiene.
    • Support Revenue Operations Specialists, when necessary, with field process issues/booking issues etc.
    • During close periods closely monitor 'to go' deals for the region and ensure deals progress through booking process and work with Account Executives to resolve any issues as they arise, ensuring the unit leaders are kept abreast of any issues as they arise.
    • Proactively conducts analysis on KPIs to include win-loss, indirect bookings, cloud-mix, new strategic campaigns and ad-hoc analysis.
    • Build dashboards to track key metrics and pipeline visibility to initiatives.
  • Measures for Success:
    • Ability to deliver data and insights in a clear and concise manner.
    • A willingness to learn new software and tools to enable better decision making by sales business partners.
    • Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.
    • Demonstrates ability to take on projects and take feedback from key stakeholders.

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