Customer Advocate

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lendela Full time

Lendela: Empowering Financial Access

As a leading fintech in Asia Pacific, Lendela is committed to simplifying lending and providing personalized financial solutions. Founded in 2018, we've achieved significant milestones – facilitating over 400,000 loan applications, partnering with over 100 lenders, and securing a successful Series A funding round.

Our mission is to make a lasting impact in the region, and we're looking for talented professionals to join our team. If you're passionate about customer success and driving business growth, we encourage you to apply.

What We Offer

We believe that our employees are our greatest asset. That's why we offer a dynamic work environment, opportunities for professional growth, and a collaborative team culture. As a Customer Success Specialist, you'll be part of a fast-paced start-up environment, where no two days are the same.

Key Responsibilities

  1. Establish and maintain effective relationships with customers to meet their needs and resolve any issues.
  2. Develop and execute strategies to improve customer satisfaction and loyalty.
  3. Collaborate with cross-functional teams to drive business growth and customer experience initiatives.
  4. Analyze customer data to identify trends and areas for improvement.


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