Guest Services Coordinator

17 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

Job Summary:

We're seeking a highly skilled Duty Manager to join our team at Grand Hyatt Kuala Lumpur. As a key member of our Front Office team, you'll be responsible for assisting the Front Office Manager/Assistant Front Office Manager in managing the day-to-day operation of the Front Desk.

Key Responsibilities:

  • Assist the Front Office Manager/Assistant Front Office Manager in managing the day-to-day operation of the Front Desk.
  • Contribute to maintaining high levels of customer satisfaction through effective communication and problem-solving skills.
  • Collaborate with other departments to ensure smooth operational processes and achieve business objectives.
  • Maintain accurate records and reports, providing insights to inform business decisions.

Requirements:

  • Minimum 2 years' work experience as Duty Manager or Team Leader in Front Office/Guest Relations in a hotel.
  • Well-developed communication and customer relations skills.
  • Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.


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