Guest Services Coordinator
17 hours ago
Job Summary:
We're seeking a highly skilled Duty Manager to join our team at Grand Hyatt Kuala Lumpur. As a key member of our Front Office team, you'll be responsible for assisting the Front Office Manager/Assistant Front Office Manager in managing the day-to-day operation of the Front Desk.
Key Responsibilities:
- Assist the Front Office Manager/Assistant Front Office Manager in managing the day-to-day operation of the Front Desk.
- Contribute to maintaining high levels of customer satisfaction through effective communication and problem-solving skills.
- Collaborate with other departments to ensure smooth operational processes and achieve business objectives.
- Maintain accurate records and reports, providing insights to inform business decisions.
Requirements:
- Minimum 2 years' work experience as Duty Manager or Team Leader in Front Office/Guest Relations in a hotel.
- Well-developed communication and customer relations skills.
- Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
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