Customer Experience Coordinator
7 days ago
We are looking for a highly motivated and organized individual to join our team as a Customer Sales Executive. In this role, you will be responsible for handling guest reservations, providing exceptional customer service, and driving revenue growth.
Responsibilities:
- Handle guest reservations with efficiency and professionalism.
- Communicate effectively with guests regarding room availability, rates, and promotions.
- Manage multiple reservations simultaneously, ensuring accuracy and timeliness.
- Identify opportunities to upsell room categories, packages, and add-on services.
- Collaborate with front office and other departments to ensure seamless guest arrivals.
- Monitor and analyze booking trends and occupancy to inform business strategies.
Qualifications:
- 1-2 years of experience in hotel reservations or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in Opera, PMS, or similar reservation systems.
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Job Title: Customer Experience Coordinator
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