Customer Experience Coordinator

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time
Creating Memorable Guest Experiences

We are looking for a highly motivated and organized individual to join our team as a Customer Sales Executive. In this role, you will be responsible for handling guest reservations, providing exceptional customer service, and driving revenue growth.

Responsibilities:

  • Handle guest reservations with efficiency and professionalism.
  • Communicate effectively with guests regarding room availability, rates, and promotions.
  • Manage multiple reservations simultaneously, ensuring accuracy and timeliness.
  • Identify opportunities to upsell room categories, packages, and add-on services.
  • Collaborate with front office and other departments to ensure seamless guest arrivals.
  • Monitor and analyze booking trends and occupancy to inform business strategies.

Qualifications:

  • 1-2 years of experience in hotel reservations or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficiency in Opera, PMS, or similar reservation systems.


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