Current jobs related to Customer Experience Enhancement Coordinator - Kuala Lumpur, Kuala Lumpur - ZALORA Group

  • System Enhancement Coordinator

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    About UsZurich 56 Company Ltd is a leading provider of insurance services. We are seeking a talented System Enhancement Coordinator to join our team. As a Claims System Specialist, you will participate in system enhancement, process improvement, and digital projects.The successful candidate will have a strong background in the insurance industry, with a...

  • Resident Experience Coordinator

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

    About the Role:We are seeking a highly motivated and organized Resident Experience Coordinator to join our team. As a key member of our resident services team, you will be responsible for coordinating and executing initiatives that enhance the overall resident experience, driving engagement and loyalty.Responsibilities:Develop and implement strategies to...

  • Customer Experience Analyst

    9 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

  • Employee Experience Coordinator

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    Nirvana Asia's People Experience Team is dedicated to creating a positive employee experience that makes interacting with the team easy and seamless.We are looking for an Employee Experience Coordinator who can support our efforts by providing enhanced, personal, proactive support to people leaders and team members in relation to a range of people processes...

  • Customer Experience Executive

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aureus Group Pte. Ltd. Full time

    Key ResponsibilitiesSales and Growth: Achieve assigned monthly lead generation, sales/enrolments and lead-conversion targets, in addition to any other targets set by management in relation to center growth.Performance Enhancement and Feedback: Regularly evaluate the front desk team's performance in providing excellent service, effective customer...

  • Global Customer Experience Director

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time

    About UsWe are OKX, a leading crypto exchange that provides safe and reliable services to our users.We are part of OKG, a group that brings the value of blockchain to users worldwide through our products, including OKX Wallet and OKLink.We are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done.Job PositionThis role involves...

  • Store Experience Coordinator

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyred Full time

    Store Operations and Loss PreventionStore Maintenance: Maintain a clean, organized, and visually appealing store to enhance the customer experience.Security Measures: Ensure security measures are in place to prevent theft and stock loss.Policies and Procedures: Implement company policies and ensure compliance with store procedures to maintain a secure and...

  • Customer Experience Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly Full time

    As a Customer Experience Associate, you will play a key role in delivering exceptional support to clients and job seekers on our platform. You will be responsible for handling inquiries via calls and emails, ensuring a smooth renewal process for clients, and providing guidance to enhance the user experience.ResponsibilitiesSupport Services: Handle inbound...

  • Director of Customer Experience

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Love Full time

    We are seeking an experienced retail professional to lead our business development efforts. As Director of Customer Experience, you will be responsible for driving sales growth and delivering exceptional customer experiences across our omnichannel platforms.Key Responsibilities:Drive sales growth through innovative marketing strategies and promotions.Develop...

  • Customer Experience Strategist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Generali Malaysia Full time

    Job DescriptionWe are seeking a talented Customer Experience Strategist to join our team at Generali Malaysia. As a key member of our organization, you will be responsible for managing and leading initiatives to deliver exceptional customer experiences across all touchpoints.Main Responsibilities:Customer Insights: Uncover customer needs and behaviors...

  • Customer Experience Champion

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aureus Group Pte. Ltd. Full time

    Achieve your career goals as a Centre Manager at Aureus Group Pte. Ltd. and drive business growth, customer satisfaction, and employee satisfaction within assigned centres.Role DescriptionThis mid-senior level role requires a candidate with expertise in sales, leadership, and performance enhancement to achieve notable business growth and customer...

  • Customer Experience Director

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time

    Job Summary:ZALORA Group is looking for a talented Customer Experience Director to lead our Product Support function and drive exceptional customer experiences.Main Accountabilities:Develop and execute strategies to enhance customer satisfaction and loyalty.Lead a team of support representatives, ensuring timely and efficient resolution of customer...

  • Customer Experience Innovator

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

    We are looking for a Customer Experience Innovator to join our team at Hong Leong Bank Berhad. As a key member of the organization, you will play a vital role in shaping the future of retail banking.About the RoleAs a Customer Experience Innovator, you will be responsible for developing and implementing comprehensive retail branding strategies that align...

  • AVP, Customer Experience

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Generali Malaysia Full time

    Manage and lead initiatives to deliver excellent experience at every customer touch point leveraging data, insights, and designing effortless and caring experiences for customers.Main ResponsibilityUncover customer needs and how they interact with our products and services through data & analytics from various insights initiatives. Review customer metrics;...

  • Customer Experience Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Customer Service and Support RoleZurich 56 Company Ltd is looking for a dedicated Customer Experience Manager to deliver exceptional customer experiences and drive business success.This role involves underwriting and analysing new and existing life business, ensuring alignment with delegated authority levels and business objectives.Key...

  • Customer Experience Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marketing agency Full time

    About the RoleWe are seeking a skilled Customer Experience Manager to join our marketing team. As a proactive and detail-oriented professional, you will be responsible for developing and executing customer promotions that enhance retention and engagement.Key ResponsibilitiesDevelop and execute promotions that drive retention and loyaltySet up, manage, and...

  • Senior Customer Experience Manager

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    About the RoleWe are seeking an experienced senior customer experience manager to join our team at Shopee. In this role, you will be responsible for developing and implementing strategies to enhance customer experience, leading cross-functional teams, and analyzing data to inform decision-making.Key AccountabilitiesDesign and implement customer experience...

  • Customer Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

    TDCX Federal Territory of Kuala Lumpur, Malaysia is seeking a highly skilled Customer Experience Specialist to join our team.As a key member of our customer support team, you will be responsible for providing exceptional support experience to customers via all relevant communication channels.You will identify customer's needs, researching any existing issue...

  • Customer Experience Lead

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time

    Job DescriptionCIMB is seeking a highly motivated Team Lead, Cash Client Service to lead our cash management operations and drive business growth through innovative strategies and solutions.Key ResponsibilitiesLead a team of customer service representatives to provide exceptional support and resolve complex issues efficiently.Develop and implement business...

  • Customer Retention and Upsell Coordinator

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sangfor Technologies Full time

    Sangfor Technologies is looking for a highly experienced Customer Success Manager to lead customer growth and retention efforts in Federal Territory of Kuala Lumpur, Malaysia.About the Role:The ideal candidate will have a proven track record of success in customer success, with a strong analytical mindset and excellent communication skills.Key...

Customer Experience Enhancement Coordinator

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time

**About the Role:**

We are seeking an Account Management Executive to join our team in Kuala Lumpur, Malaysia.

The successful candidate will be responsible for driving the growth of assigned fashion brands by being their primary point of contact at ZALORA.

This role offers a unique opportunity to make a significant impact on the company's success and influence the minds of customers.

Main Responsibilities:
  • Establish and maintain strong relationships with assigned brands through regular communication.
  • Create and execute strategic plans to drive the growth of assigned brands and meet business objectives.
  • Work closely with brands to discuss campaign objectives and integrate seller promotions into the marketing calendar.
  • Collaborate with internal teams and brands to improve operational aspects of their business and enhance the customer experience.
  • Review and ensure compliance with ZALORA guidelines for brands' product catalogues.
  • Analyze and present business reports to senior management to improve visibility of brand performance.
Requirements:
  • 1-3 years of experience in account management or a related field. Fresh graduates are also welcome to apply.
  • Excellent English language skills are required, with Mandarin speaking skills being a plus.
  • Bachelor's degree in Business, Marketing, Finance, or a related field.
  • Prior experience in the e-commerce industry is preferred.
  • Strong interpersonal and communication skills are essential.
  • Exceptional time management skills are necessary to prioritize tasks effectively.
  • A willingness to work in a multicultural environment is crucial.
  • Advanced working knowledge of Excel is required.

About Us:

ZALORA Group is Asia's leading online fashion, beauty, and lifestyle destination, part of Global Fashion Group.