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Customer Experience Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time
Job Description

CIMB is seeking a highly motivated Team Lead, Cash Client Service to lead our cash management operations and drive business growth through innovative strategies and solutions.

Key Responsibilities
  • Lead a team of customer service representatives to provide exceptional support and resolve complex issues efficiently.
  • Develop and implement business strategies to enhance business channel utilization and optimize product offerings.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Maintain a deep understanding of industry trends and regulatory requirements to ensure compliance and best practices.
Requirements
  • Proven experience in banking operations or customer-facing roles.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership abilities.
  • Demonstrated ability to drive business growth and improve operational efficiency.