Customer Experience Lead

Job DescriptionCIMB is seeking a highly motivated Team Lead, Cash Client Service to lead our cash management operations and drive business growth through innovative strategies and solutions.Key ResponsibilitiesLead a team of customer service representatives to provide exceptional support and resolve complex issues efficiently.Develop and implement business...

Funding Societies | Modalku OverviewWe are a leading SME digital financing platform in Southeast Asia, licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. Backed by prominent investors, we provide business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional...

Key ResponsibilitiesAs a Customer Experience Lead, you will be responsible for ensuring that our customers receive exceptional customer service and have a positive experience when shopping with us.You will work closely with the sales team to achieve business objectives, assist the Shop Manager in daily shop operations and inventory monitoring, and sell and...

Key ResponsibilitiesLead and drive service delivery for assigned accounts, ensuring timely and high-quality execution.Accountable for project success, identifying and mitigating potential risks, and escalating issues as necessary.Manage and communicate with key stakeholders on daily operational support, ensuring seamless resolution of customer...

About KlookWe are a global travel experiences platform that aims to bring people closer together through shared adventures.Founded in 2014, our company has grown into a team of over 1,500 employees based in 20+ locations worldwide.We're passionate about curating memorable experiences for travelers and empowering them to explore the world with confidence.Our...

OKX is a cutting-edge company shaping the future of cryptocurrency. As a Senior Manager of Customer Service, you will play a crucial role in overseeing daily operations and ensuring seamless delivery of our services. You will be responsible for developing strategic customer service workflows, business standards, and management systems to enhance operational...

We are seeking a Cloud-based Customer Experience Lead with expertise in Salesforce CRM and Contact Centre technologies. As a Senior Solutions Architect for Sales and Marketing, you will lead the design and architecture of Salesforce CRM solutions and drive Genesys omnichannel integration.The successful candidate will have a strong background in solution...

A&W Customer Experience LeadWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at A&W (Malaysia) Sdn Bhd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and upholding company standards.Key Responsibilities:Lead a team of...

About the RoleWe are looking for an experienced Experience Design Lead to join our team at Generali Malaysia. The successful candidate will be responsible for designing and delivering exceptional customer experiences across all touchpoints.Key Responsibilities:CX Strategy: Develop and implement customer experience strategies to drive business growth and...

Our Mission and Values:We believe that the future will be reshaped by crypto. Our team is united by our core principles: We Before Me, Do the Right Thing, and Get Things Done.We are a leading crypto exchange, giving millions access to crypto trading and decentralized applications (dApps). We are safe and reliable, backed by our Proof of Reserves.Your...

Key ResponsibilitiesThe successful candidate will have hands-on experience unifying CRM systems and voice applications into a single, cohesive solution. They will also possess a solid understanding of AI technologies and data-driven decision-making.You will be responsible for collaborating with cross-functional teams to design, develop, and deliver customer...

At Generali Malaysia, we are seeking an experienced Customer Experience Manager to lead initiatives that deliver exceptional experiences at every customer touchpoint.About the RoleThis is a mid-senior level full-time position in our customer service team. As AVP, Customer Experience, you will be responsible for managing and leading initiatives to deliver...

Job Summary:ZALORA Group is looking for a talented Customer Experience Director to lead our Product Support function and drive exceptional customer experiences.Main Accountabilities:Develop and execute strategies to enhance customer satisfaction and loyalty.Lead a team of support representatives, ensuring timely and efficient resolution of customer...

HTE is a leading fintech company dedicated to empowering clients to manage their finances efficiently. We are seeking an experienced Customer Experience Manager to lead our customer service team.The ideal candidate will have a proven track record of managing high-performing teams and driving customer satisfaction. They should be able to analyze complex...

Key ResponsibilitiesSales and Growth: Achieve assigned monthly lead generation, sales/enrolments and lead-conversion targets, in addition to any other targets set by management in relation to center growth.Performance Enhancement and Feedback: Regularly evaluate the front desk team's performance in providing excellent service, effective customer...

About UsWe are a leading international universal insurance provider with a strong regional presence, committed to delivering exceptional customer experiences through innovative solutions.Key ResponsibilitiesAct as a key liaison between business stakeholders and technical teams.Lead and support the implementation of an OmniChannel solution, unifying multiple...

Our MissionWe deliver innovation based on evidence, fostering an employer culture that encourages diversity and a powerful 'can-do' attitude.With a strong focus on customer experience, we strive to provide successful integration into Straumann Group operations.

Key ResponsibilitiesAs a Customer Service Team Leader at Zeal Group, you will be responsible for:Leading and supervising a team of customer service representatives.Providing guidance, coaching, and support to ensure the team meets performance goals.Handling escalated customer issues and complex problem-solving.Implementing strategies to address customer...

Job DescriptionWe are seeking a talented Customer Experience Strategist to join our team at Generali Malaysia. As a key member of our organization, you will be responsible for managing and leading initiatives to deliver exceptional customer experiences across all touchpoints.Main Responsibilities:Customer Insights: Uncover customer needs and behaviors...

About UsWe are a leading financial institution in Malaysia with a century-long history of innovation and entrepreneurship. We provide comprehensive financial services with a focus on digital transformation. We are seeking a Customer Experience Strategist to join our team.Key Responsibilities:Develop and execute digital marketing strategies to drive business...