Customer Experience Associate

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly Full time

As a Customer Experience Associate, you will play a key role in delivering exceptional support to clients and job seekers on our platform. You will be responsible for handling inquiries via calls and emails, ensuring a smooth renewal process for clients, and providing guidance to enhance the user experience.

Responsibilities
  1. Support Services: Handle inbound calls from clients and jobseekers regarding various issues, such as job postings, account problems, and platform navigation.
  2. Email Support: Respond promptly and professionally to emails, guaranteeing clear and effective communication with clients.
  3. Data Analysis: Maintain accurate records of client interactions, inquiries, and renewals, generating reports to enhance service processes.
Requirements

Experience:

  • A minimum of 0-1 year of experience in customer support, client servicing, or a related field.

Skills:

  • Strong communication and problem-solving skills.
  • Able to handle multiple tasks simultaneously.
  • Familiarity with CRM systems and email-handling tools is a plus.

Language:

  • Proficiency in English (both spoken and written).
  • Able to speak Mandarin is a plus.
What We Offer
  • Be part of a dynamic team in a fast-paced environment.
  • Opportunity to develop your skills and knowledge in operations and customer success.
  • Career growth and advancement opportunities.


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