Customer Experience Associate
4 days ago
As a Customer Experience Associate, you will play a key role in delivering exceptional support to clients and job seekers on our platform. You will be responsible for handling inquiries via calls and emails, ensuring a smooth renewal process for clients, and providing guidance to enhance the user experience.
Responsibilities- Support Services: Handle inbound calls from clients and jobseekers regarding various issues, such as job postings, account problems, and platform navigation.
- Email Support: Respond promptly and professionally to emails, guaranteeing clear and effective communication with clients.
- Data Analysis: Maintain accurate records of client interactions, inquiries, and renewals, generating reports to enhance service processes.
Experience:
- A minimum of 0-1 year of experience in customer support, client servicing, or a related field.
Skills:
- Strong communication and problem-solving skills.
- Able to handle multiple tasks simultaneously.
- Familiarity with CRM systems and email-handling tools is a plus.
Language:
- Proficiency in English (both spoken and written).
- Able to speak Mandarin is a plus.
- Be part of a dynamic team in a fast-paced environment.
- Opportunity to develop your skills and knowledge in operations and customer success.
- Career growth and advancement opportunities.
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